free shipping on all orders over ZAR 200 | shipping takes 1-3 business days

We do not accept returns of items purchased at one of our stockists. Please return to the store of purchase directly.

Received a faulty item?
We are committed to customer satisfaction and really sorry to hear this! In the unlikely event that you have received a faulty or damaged item, please get in touch with our support team here within 14 days of the delivery date. We will will do our best to resolve that matter as quickly as possible. 

In the event that you have received a faulty item, please contact us immediately with the following information:
• Your order number
• Which item(s) is/ are damaged
• Photographic evidence and description

Please do not send back the damaged goods, unless advised by a member of our support team, it may result in a slower resolution time. Unless proof of damage has been verified by a member of the support team, we cannot action a replacement.

Unfortunately we are unable to offer any returns or exchanges for any other reasons.

Purchased Melanin Skin Food gift cards are not eligible for refunds under any circumstance.