free shipping on all orders over ZAR 200 | shipping takes 1-3 business days

Orders and Shipment

International Orders

We ship internationally with DHL express. Shipping times (Depending on your country) take up to 7 business days. If you order from outside of South Africa, please note that the checkout will not calculate the import tariffs or VAT to your country. You are responsible to pay VAT and import duties once you receive your delivery. Melanin Skin Food is not liable for any tax, import or VAT that occurs to import into your destination country.

 

Processing times 

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Orders placed Monday through Friday will be processed and shipped within 1-2 business days. 
 Orders placed on Friday after 3pm or over the weekend will start processing on Monday. Orders placed during a holiday, will be processed the following working day.

 

 

Order tracking 

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. In selected circumstances, your order might arrive in several shipments. You will receive a separate e-mail notification for each shipment. 

 

Payment options 

We accept Visa, MasterCard and PayPal. Payment is debited immediately. When selecting this option at checkout, you will be securely re-directed to the Payment Provider's site. Once this transaction is complete, you will then return to melanin-skinfood.com. 

 

Updating orders

Orders cannot be changed or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item.

 

 Order cancellations 

It is very unlikely, yet possible that your order may be cancelled due to high volume periods. We recommend placing your order again or signing up for our waitlist for the sold out item. If your order is cancelled, all charges will be automatically refunded.

 

 

Changing shipping adress

If you don't notify us immediately after placing your order, shipping addresses cannot be changed. 

 

 

 

 
x