free shipping on all orders over ZAR 200 | shipping takes 1-3 business days

FREQUENTLY ASKED QUESTIONS


Shipping & ORders 

Do you ship internationally? 

Yes we ship to most regions. For more information on International shipping, click here. 

I have not received an order confirmation, what should I do?

Especially during high demand periods, order confirmations can take up to 24 hours. If you have not received your order confirmation after that time frame, please contact us at customerservice@melanin-skinfood.com with your enquiry. 

Can I change my order once I have placed it?

No, once you place your order, it’s final.If you forgot to add an item to your cart, but already checked out, simply place a new order. 

Why don't you accept my currency?

Right now we're able to show  five major global currencies to give you a sense of how our prices convert into other currencies. However, the checkout will be displayed in South African Rand (ZAR). We're working to implement a new payment system that will allow us to accept not only different currencies, but also dozens of different regional payment systems. 

I'm an international customer (outside South Africa) 

Items shipped outside of South Africa may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Melanin Skin Food. 



Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from our carrier to the local carrier in your country or air and ground transportation strikes or delays once the package has exited our premises.   

PAYMENTS

What are the payment options?

We accept Visa, MasterCard, PayFast and other local payment options which are available to you according to your geographical location.

Payment is debited immediately.


 If you chose PayFastl as payment option, you will be directed to the PayFast site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to melanin-skinfood.com.

Products 

Where can I shop?

Melanin Skin Food is sold widely online on our website, which is our only official website.

African Black Soap 

Our African Black Soap is produced in Ghana under the highest hygiene and security standards. Melanin Skin Food partners with local producers that empower women, give back to the community and act according to the global fair trade standards.   

Where do you produce your goodies?

We strictly source and produce all of our products from and within Africa.

 The majority of our ingredients, such as the Shea Butter, are  sourced from Ghana


 We have partnered with one of the top factories and labs in Johannesburg and that's where all of the magic happens. All of the ingredients are mixed and packaged in the factory in Johannesburg under the highest hygiene and security standards. 


 While we are currently partnering with a third party factory, it is our goal within the next 3 years to have our own factory.

Are your products tested on animals? 

No never! 

We would never let an animal suffer! 


How do you know then if it would burn in my eye or be gentle enough for your skin? 

We test that in the labs on other variables, which are more costly but for us well worth it. And of course all of our products further have been tested intensely by family and friends before hitting our online store.

Do you use chemical ingredients in your products?

No, only pure natural African ingredients. 


The core of Melanin Skin Food is based on the belief that you do not need cheap chemical ingredients in your cosmetic products. Hence we only use pure, natural ingredients, which African nature delivers to us. 


 How does this affect the shelf live/ durability? 

 In order to extend the shelf-live of our products, we are using plant-derived ingredients. No parabens. No sulfates or other harmful fillers. 

MY account 

Do I need to set up an account when purchasing? 

No, you can also check-out as guest.


But if you register for an account you get to enjoy the following benefits:order tracking and history of past purchasessave your addresses and data for a quicker checkoutreceive occasional promotional offers 

MISCANCELLOUS 

Do you sell gift cards?

No, not yet.

How do I get in contact with customer service? 

I emailed your customer service, how long until I get a reply?

We aim to respond to all E-Mails within 48 hours, kindly take the different time zones into consideration.

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